At Opsin, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 7-Day Return & Exchange Policy for eligible products.

✅ Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

• The frame has a manufacturing defect.

• The frame arrives damaged during shipping.

• You receive the wrong product (different from your order).

• Return Labels would bey customer responsibility. 

Conditions:

• The product must be New ,unused, undamaged, and in original packaging with all accessories (case, cloth, etc.).

🚫 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Custom prescription lenses (unless defective upon arrival).

• Products showing signs of use, scratches, or damage after delivery.

• Items returned without original packaging or missing accessories.

🔁 Exchange Options

If eligible, you can choose:

• A replacement frame of the same model.

• An exchange for another design (subject to stock availability).

💰 Refund Process

• Refunds are initiated after the returned item passes quality inspection.

• Refunds are processed within 7–10 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

📦 How to Request a Return

1. Contact our Customer Support Team within 7 days.

2. Provide order number, pictures of the product, and reason for return.

3. Our team will guide you through the return process.

📞 Return Support

For return & exchange inquiries:
📧 opsin936@gmail.com
📞 +(92)310-520-4915

Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

✨ With Opsin, shopping is risk-free and worry-free. Our clear policies ensure that your eyewear reaches you safely—and if there’s ever an issue, we’re here to make it right.